Efficient process digitization with the Power Platform
The complaints process as a model-driven app
Map and handle processes such as complaints centrally with the Power Platform
Complaints and issues are part of the basic business processes in many industries. The efficiency of processing and the clarity of the data collected in the process are particularly important. With the Power Platform, you have a powerful tool at hand to digitize complaint processes in your company and to build on your own or existing databases. The model-driven app could be implemented quickly and follows a defined process with several processing stages for all complaints. This digitalizes the processing of complaints and simplifies collaboration between the departments involved. In short, the app saves employees valuable time
This illustration serves as an example of how you can design your model-driven app. You can use the Power Platform to adapt it to your specific needs and expand it as required.
The complaints process
- Employees from different departments can control the entire process from start to finish centrally in the app.
- The complaint is processed in just a few steps - from creation and receipt of goods to services such as repair or replacement delivery.
- User-friendly forms make it easier to enter data. For example, complaint orders can be provided with automatically generated numbers.
Edit all important data quickly and easily
With one click, the information is forwarded to the next specialist department.
Notes on customer contact via e-mail or telephone can be clearly recorded for all employees.
Data stored in the system, such as order numbers and products, can be selected quickly and easily from a list.
All information at a glance
- In the app, you will find clear lists with important data for processing complaints, for example on active orders, products or customers.
- You can easily deactivate closed complaints - this way, your data remains clear and can also be tracked by other employees.
Would you like more information about our examples? Then please contact us directly and talk to us about how we can implement a modern solution for your digital workplace!